Shipping policy
We are committed to providing you with a seamless and efficient shopping experience, and that includes the shipping of your orders. Please take a moment to review our shipping policy.
Order Processing:
- Orders are typically processed and shipped within 3-5 business days after payment is confirmed, excluding weekends and holidays.
Shipping Methods:
- We offer several shipping options, including standard, expedited, and express shipping. The available methods may vary based on your location and the items in your order.
Shipping Rates:
- Shipping costs are calculated based on the shipping method you choose, the weight and dimensions of your items, and your location. You can see the shipping cost during the checkout process.
Delivery Time:
- The estimated delivery time will depend on your selected shipping method and your location. Please note that delivery times may be longer during peak holiday seasons.
Order Tracking:
- Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery.
Shipping Address:
- Please ensure that your shipping address is accurate and complete to avoid any delivery issues. We are not responsible for orders with incorrect or incomplete addresses.
Shipping Delays:
- While we make every effort to ensure timely delivery, please be aware that there may be occasional delays due to factors beyond our control, such as weather, customs, or carrier issues.
Shipping Damage:
- If your order arrives damaged, please contact imdiatly of receipt. We will work with you to resolve the issue promptly.
Returns and Refunds:
- For information about returns and refunds related to shipping and delivery, please refer to our Returns Policy.
We appreciate your trust in Reyes Custom Jewelry for your online shopping needs. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.
Thank you for choosing us.